General Policies for LifeMatters Store

Our basic policy at LifeMatters Store is to ensure you are satisfied with your shopping experience and your product. We are committed to take care of any problem that may arise. Please tell us if you have a problem, please tell a friend if you don't!!!

Return and Order Cancellation Policy

Products that Qualify for Manufacturer's 30 Day Guarantee
These products come with a manufacturer refund, if returned within 30 days of purchase with all original packaging: You must contact us first if you need to return any of these products. Shipping and/or handling charges are non-refundable.
emWave
emWave Pro

FREE Exchanges of Biofeedback Devices that have a
30 Day Manufacturer’s Guarantee
We will pay for the return shipping when you exchange your biofeedback device for one worth at least 50% of the value of the one you purchased. No Restocking fee

Products that Qualify for Manufacturer's 45 Day Guarantee
GSR2 Biofeedback Device
GSR2/Temp

Non-returnable New Merchandise
Items such as disposable supplies, products that have sanitary requirements or are listed below cannot be returned unless defective.
Incontinence products
MyoTracs
U-Control
Advanced Manual Inflate Blood Pressure Monitor
Antense Anti-Tension Device
Software
Audio CD's
Audio tapes
Books

Professional Biofeedback Equipment
30 day returns on professional biofeedback equipment including:
Mutimodality systems and MyoTrac Infiniti biofeedback devices from Thought Technology.

If you received a piece of equipment in error, you must contact us BEFORE you attempt to use it for an exchange or refund. All equipment has a 1 year manufacturer's warranty.

You must contact us if you need to return any unit for repairs.

Returns of New Merchandise
You can return a new, unused returnable product within 30 days of purchase for a refund of the purchase price less the original shipping and/or handling charges. It must be new, unopened, with all original packaging and materials intact. Refunds may be reduced if products are returned with damaged packaging or missing accessories.

All Shipping Costs are Non-refundable
Your original shipping costs to return a new, unused item are non-refundable. If the original purchase price included free shipping paid for by LifeMatters.com, $10 will be deducted from your refund.

International Shipments
If products ordered are to be shipped internationally, import duties and taxes may be incurred once your products reach their destination. We are not responsible for such charges or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the products, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the products are being imported.

Online Parenting Class Guarantee
If you have completed a parenting class, received your Certificate of Completion and it was not accepted by the courts, we will refund you in full the cost of the class, with written documentation that the class was declined.

if your Certificate of Completion is for legal purposes it is your responsibility to confirm with the courts that an online distance learning parenting class will fulfill your requirements

If you require a printed certificate to be sent to you by mail, there will be a $20 administration fee.

Please contact us so we can assist you in providing us with documentation that your class was not acceptable so we can issue a refund.

Products
All products sold at LifeMatters are factory sealed, direct from the manufacturer. We do not sell used products.

Defective products will be repaired or replaced under terms of the manufacturer's warranty. Any product replaced or repaired under warranty will be returned by ground USPS to an address within the United States. Please contact us for cost of delivery outside the United States.

IMPORTANT NOTE: If returning an item(s) for repair from outside the U.S., please contact your customs officials or taxing authorities to get the proper clearances to get the product back into your country without being liable for duties, fees or taxes on a repaired item(s).

Return Merchandise Authorization (RMA) Instructions

Return Procedures
Any products being returned within 30 days of delivery require a Return Merchandise Authorization (RMA) number.

Any product returned to the warehouse without an RMA number is subject to a 15% restocking fee; an RMA number must be obtained for any product returned for any reason.

Please call us toll free at 1.888.255.9757 or email us with your information, to obtain your required RMA number and the correct address to use to return the item.

Include all original packaging, manuals, cables, sensors, chargers, etc. Enclose a copy of your original invoice with a daytime phone number inside the package. For your protection we encourage you to return items(s) via a carrier which is traceable by a tracking number. You are responsible for any loss or damage while on route, please consider insuring your package. We cannot accept COD deliveries.

Item(s) must received by WorldWorks before any credits or exchanges can be made.
Place the RMA number on the outside of the package to insure proper and timely processing your return.

LIfeMatters.com Accepts Purchase Orders
LifeMatters.com accepts purchase orders from University, Schools, Hospitals, and Government Institutions located in the US.

FAX 425.977.1455

Please include on the purchase order:

• Name of contact person
• Email address of contact person (for order confirmation and shipping confirmation)
• Purchase Order Number
• Shipping Address
• Billing Address

LifeMatters.com is owned by WorldWorks Unlimited, A California Corporation. W-9 and Federal EIN supplied upon request.

Self Responsibility for Medical Treatment and Advice
The content and products on LifeMatters.com are educational in nature and should not be considered a replacement for medical treatment. Should you have any specific medical concerns, seek advise from your physician or healthcare professional.

Limitation of Liability
Limitation of Liability IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE COMPANY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.